WARRANTY

One year. Clear coverage.

A 12-month limited warranty against defects in materials and workmanship, with straightforward support if something goes wrong.

12-month limited warranty

Coverage begins on the date your RECONNECT is delivered.

System coverage

The Control Unit, Mattress Pad and included accessories are covered for the original purchaser under normal home use.

Remote troubleshooting first

We will try to resolve the issue with you before asking you to send anything back.

WHAT IS COVERED

Defects in normal use.

  • Failure of the Control Unit, pump or controls.
  • Leaks or defects in the Mattress Pad tubing.
  • Other defects in materials or workmanship.

WHAT IS NOT COVERED

Misuse and normal wear.

  • Damage from misuse, accident or neglect.
  • Use of anything other than clean water or use outside the instructions.
  • Unauthorised repairs or modifications.
  • Normal wear, stains or commercial use.

MAKE A CLAIM

Show us what is happening.

  1. STEP 01

    Find your order number

    We use it to confirm the original purchase and delivery date.

  2. STEP 02

    Send the details

    Email info@reconnectsleep.com with a short description and a photo or video of the issue.

  3. STEP 03

    We make it right

    If remote troubleshooting cannot resolve a covered defect, we will repair or replace the affected part or system at our choice.

This limited warranty gives you specific legal rights. You may also have other rights that vary by state.

WARRANTY SUPPORT

Something not working?

Send us the details and we will start with the fastest route to a fix.

Contact support